NTS Data Protection Policy

Effective August 18, 2010

National Travel Service, Inc. (NTS) has travel agency operations in many countries around the world. NTS’s focus is to provide business travel services to employees of businesses with whom NTS signs a corporate travel services agreement. In doing so, NTS receives individual data from employees.

Why the laws apply and why consent is needed

Data protection laws apply because the data can identify an individual person. The purpose is to protect individual rights by keeping personal data secure and regulating its processing so it is used only for its intended purpose.

NTS uses this Data Protection Statement to request traveler consent. Our policy considers U.S. privacy laws and often exceeds them. Our goal is to standardize global data handling within NTS.

Information We Store

The travel data we store may include:

  • Name, address, email address
  • Credit card information
  • Travel destinations and schedules
  • Seating and accommodation preferences
  • Meal preferences
  • Passport and next of kin details

NTS creates a Traveler Profile and a Passenger Name Record (PNR) for reservations. Reports may also be generated to analyze travel trends.

What We Do With the Information

  • Reservations: Data shared with travel suppliers and reservation systems
  • Data Consolidation: Reports for corporate clients
  • Policy Compliance: Monitoring travel policy adherence
  • Payment Processing: Shared with third parties
  • Global Databases: Access by agents worldwide
  • Service Improvements: Providing relevant travel information

The Intelligent Traveler mobile app may use third-party chat software and share name/email if opted in.

NTS as Data Controller or Processor

  1. NTS as Data Controller: Collects traveler consent
  2. Client as Data Controller: Client manages consent; NTS acts as processor

Measures We Are Taking

  • Data Protection Statement: Signed by travelers
  • Third-Party Transfers: Agreements required for data protection compliance
  • Security: Technical and organizational safeguards
  • Data Retention: Data kept only as long as legally required

Infrequent Travelers

Occasional travelers (“one-offs”) follow the same process, though exceptions exist (e.g., group travel). Clients providing traveler data must ensure legal compliance and traveler awareness.

Itineraries Notice

“All information provided by you, or any other party such as your employer, to National Travel Service, Inc. (NTS) will be used by NTS, its related companies and other Travel Service Providers requiring this information, in order to make and process your requested travel arrangements.”

Travelers’ Rights

  • Amend personal data
  • Access Traveler Profile
  • Understand data processing
  • Opt out of marketing
  • Revoke consent

If consent is not provided, NTS cannot deliver travel services.

Frequently Asked Questions

What data is covered?

Personal data identifying an individual. Anonymous data may be processed without consent.

Why isn’t the client agreement sufficient?

Because data protection laws apply directly to individuals, not just contracts between companies.

What happens without consent?

NTS may be unable to provide services and could face legal penalties.

Data Processing Obligations

  • Processed fairly and lawfully
  • Used only for specific purposes
  • Not excessive
  • Accurate
  • Secure and not retained unnecessarily

Can NTS analyze data?

Yes, for internal purposes. Marketing by third parties requires consent.

Website Privacy Policy

National Travel Service, Inc. is committed to protecting the personal information you provide via this website or other websites operated by its subsidiaries. Please read this Privacy Policy carefully to understand what information is collected and how it is used. Subsidiary websites may have their own privacy policies, which you should review when visiting those sites.

Use of Personal Information

We may ask you to provide personally identifiable information (“Personal Information”) when you:

  • Register to download materials
  • Fill out a survey
  • Request information

This information is used to:

  • Operate the websites
  • Support legitimate business interests such as customer analysis and internal marketing
  • Provide requested information (“Primary Use”)

Unless you opt out, we may also use your information to contact you about:

  • New services and features
  • Special offers
  • Important company updates (“Secondary Use”)

Additional Policy Areas

  • Choice
  • Security
  • Complaints
  • Disclosure for Legal Purposes
  • Anonymous Information
  • Cookies
  • Venturing off the National Travel Service, Inc. Site
  • Modifications
  • Contact Us

This policy is subject to change. Please check regularly for updates.